Shipping policy

At Electric Trader, we aim to deliver your orders quickly, reliably, and at a reasonable cost. Please review our shipping policies below to understand how we handle deliveries.

1. Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation email. You will receive a notification when your order has been shipped.

Please note that we do not process or ship orders on weekends or holidays.

2. International Shipping

We offer international shipping to select countries. International shipping rates and delivery times may vary based on location and shipping method selected at checkout.

Please note that customs, duties, and taxes may apply for international orders and are the responsibility of the customer.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order status by clicking the link in the email or visiting our website’s order tracking page.

4. Damaged, Lost, or Stolen Packages

If your order arrives damaged, please contact us immediately with your order number and photos of the damaged item(s). We will arrange for a replacement or refund.

For lost or stolen packages, please reach out to the shipping carrier directly. If the issue is unresolved, contact our customer support team, and we will do our best to assist.

5. Shipping Restrictions

Certain products, such as hazardous materials, oversized items, or restricted goods, may have limitations on where they can be shipped. These restrictions will be clearly noted on the product page.

6. Changes to Shipping Address

Please ensure your shipping address is correct before completing your purchase. We cannot guarantee changes to the shipping address once the order has been placed. If a mistake was made, please contact us as soon as possible.

7. Questions or Concerns

For any questions regarding our shipping policy or your order, please contact us at support@electrictrader.com or call us at (123) 456-7890.